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ISO/IEC 20000 IT Service Management

ISO/IEC 20000 IT Service Management (ITSM)

Deliver World-Class IT Services & Align Tech with Business Goals
ISO/IEC 20000-1 is the international standard for IT Service Management (ITSM). It goes beyond technical support; it provides a framework to ensure your IT services are reliable, efficient, and perfectly aligned with business needs. At MFT Global Consultancy, we help you implement best practices (aligned with ITIL) to improve service delivery, manage costs, and boost customer satisfaction.

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Who Needs ISO 20000 Certification?

This certification is vital for any organization—internal IT departments or external Service Providers—that wants to demonstrate excellence in service delivery. We support IT leaders across the UAE, KSA, Australia, and New Zealand, specifically in:

Managed Service Providers (MSPs)
Telecommunications & Internet Providers
Banking & Financial Institutions
Government IT Departments
Software Support & SaaS Companies

Key Benefits of ISO 20000 Certification?

1
Improved Service Quality
Standardize your service delivery processes (like Incident and Problem Management) to ensure consistent, high-quality support for your users.
2
Alignment with Business Goals
Shift IT from a "cost center" to a strategic partner. Ensure your IT services directly support the objectives and growth of the wider organization.
3
Operational Efficiency
Reduce response times and eliminate redundant tasks. ISO 20000 helps you optimize resources and streamline workflows, often reducing operational costs.
4
Meeting SLA Targets
Implement robust Service Level Agreements (SLAs). The standard ensures you measure, report, and consistently meet your performance targets.
5
Competitive Advantage
For MSPs, this certification is a powerful differentiator. It proves to potential clients that your service delivery capabilities meet the highest global benchmark.
6
Continuous Improvement
Establish a culture of evolution. Use data-driven insights to monitor performance and continuously upgrade your IT services to match changing technologies.

Fast-Track Your ISO 20000 ITSM Certification

About Us

MFT Global Consultancy transforms business potential into certified success. Serving the GCC and Oceania, we provide world-class training and strategic consulting in Medical, Food Safety, IT, and QHSE management systems.

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